Moving forward with digital transformation increases the speed at which we, as customers live in. Everything is out there, within a reach of our hand, or a push of a button – buy, sell, put in the basket, place the order, input the payment method.

NF Innova, a part of New Frontier Group, is one of the leading companies when it comes to Digital Banking, which has set a very high bar of quality criteria, when it comes to transformation of today’s prime financial institutions, thanks to its digital banking platform and four-pillars customer engagement business model.

Challenge

With a new vision of digital banking, NF Innova set off to build a unique, omnichannel B2B app. All channels: the Internet, smartphones, tablets, contact centers, ATMs were to work together to provide the best user experience, regardless of the device used. .NET, C#, MsSql, Android Java were the chosen technologies. This solution was to be uniquely customized for every business client and financial institution.

When developing an app handling money transaction, the biggest challenge is security. The highest possible level of protection is a must; monitoring and following up the trends is non-negotiable.

Solution

BrightMarbles was involved in the development and customization of the app as an extended team. With the bigger team, holding high expertise in the field, without the need for recruitment, and therefore additional costs, the overall team was ready to tackle the problems and meet deadlines in a timely manner.

The bigger team also meant a more diverse experience, which ultimately resulted in better security, since it was easier to follow up on the trends, and exchange opinions.

Benefits

The end result was the omnichannel B2B digital banking app customized for several major financial and banking institutions seeking to level up their customer management service.